STRANGEco : Designer Toys, Art and Features



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STRANGEco RETAIL STORE POLICIES

Welcome to STRANGEco’s Online Retail Shop! We appreciate your business and your interest in our goods. Please review the following sales policies regarding shipping, returns, and other issues about purchasing products directly through strangeco.com:

ORDER PROCESSING: Orders generally ship within three (3) business days after the order is placed.

SHIPPING: STRANGEco ships all domestic (USA) packages via UPS Ground, which provides reliable delivery and package tracking information for all shipments. Domestic shipping rates are calculated and added to your total at the time that your order is placed. International orders may be shipped via UPS or US Postal Service; however, due to the variables in export shipping costs, international shipping rates are not calculated automatically. Strangeco staff will provide a freight quotation via email that is tailored specifically for your order. Please note that international shipping is ALWAYS expensive and we do not mark up our shipping rates. If you decide to cancel your order because you find the shipping costs to high, we reserve the right to charge a 15% restocking fee.
Once your order has shipped, we will email a pdf copy of your invoice, which will include the UPS tracking number for your reference.

DELIVERY ISSUES: In the case of shortages, damage or other issues related to the delivery of your order, you must make any claims within five (5) days after receipt of merchandise. You may contact STRANGEco sales, sales@strangeco.com or +1 415 552 5705 to begin your claim. STRANGEco will work to resolve the issue promptly.

CUSTOMS REQUIREMENTS FOR INTERNATIONAL ORDERS: International customers are responsible for all customs duties and taxes assessed by their country's customs agencies. We will provide a commercial invoice with all international shipments that represents the full value of the inventory purchased. Unfortunately, we cannot mark international shipments as “gifts”. STRANGEco will not accept returns resulting from an international customer's refusal to pay their customs duties, so please be sure you are aware of your country's requirements before placing your order. European customers may also purchase STRANGEco goods, including most exclusive retail items, from Release The Freaks –, the retail site for our European sales agent.

PAYMENT: We accept all major credit cards, including American Express, Discover, Master Card and Visa. However, we reserve the right, at our sole discretion, to require payment via money order or bank wire.

PRIVACY & SECURITY: We take Privacy and Security very seriously, especially when processing online sales. Please review our complete Privacy & Security policy here.

SALES TAX: Retail orders shipping to addresses within California will automatically be charged 9.5% sales tax.

RETURNS: With the exception of defective or damaged merchandise (as described below), all sales are final. STRANGEco will not accept returns on non-defective merchandise and cannot issue refunds, credits or exchanges. Should your product have a significant manufacturing defect, missing parts or contain broken pieces, we will either replace it or issue a refund to you. This decision is solely at the discretion of STRANGEco.

HOW TO MAKE A RETURN: If your item is damaged, you must contact us within five (5) days of receipt of the merchandise. Contact us at +1 415 552 5705, or via email, sales@strangeco.com and let us know what the issue is. Our sales staff will issue you a Return Authorization Number (RAN) and will provide further instructions to process your return. Please don't return your item without a RAN –- unauthorized returns will be subject to an automatic restock fee of 15% of the sale value of the inventory returned. Shipping fees will only be credited toward your account if the merchandise is defective.

Thanks for shopping at STRANGEco.com! If you have any questions or comments, please let us know!

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